The AI Hotel Booking Agent: How Hotels and Resorts Are Reclaiming Direct Bookings and RevPAR From OTAs
A guest messages your hotel’s website chat at 11 p.m. asking about an oceanfront suite for an anniversary weekend. If nobody responds before they close the tab, they don’t wait around — they open Booking.com, find something comparable in two minutes, and hand your property a 15-20% OTA commission for a booking you could have … Read more