An AI chatbot for IT helpdesk is an internal assistant trained on your organisation's own runbooks, SOPs, IT policies, and troubleshooting guides that resolves employee tech support requests instantly, around the clock. Unlike a generic bot, it's built specifically for your environment: you select your industry and use cases, choose the languages it should speak, and upload the documents it should learn from. It reads and indexes those files using Retrieval-Augmented Generation (RAG), so answers are always accurate and grounded in your real processes — and it knows exactly when to raise a ticket or hand off to an engineer.
RhinoAgents chatbots embed on any intranet or ITSM portal with one line of code, log every interaction, and auto-create tickets in ServiceNow, Jira, or Freshservice. SOC 2 Type II certified.
Pick your industry, choose your use cases, select your languages, upload your knowledge base, and go live. Here's exactly what that looks like.
Choose every language your chatbot should respond in. It auto-detects the employee's language and switches automatically.
Drop in your runbooks, SOPs, IT policies, troubleshooting guides, and onboarding docs. The chatbot reads and indexes them automatically (RAG) so every answer is grounded in your real processes.
An employee locked out of their account at 7am who waits 3 hours for a reply loses half a workday. Your chatbot resolves it in seconds.
Every common Tier-1 IT request your team fields — answered instantly, grounded in your own runbooks and policies.
Guides employees through self-service password reset flows for Active Directory, Microsoft 365, Okta, and other IdPs — no engineer needed. Unlocks accounts instantly with step-by-step walkthroughs grounded in your runbook.
Diagnoses common application errors, crash loops, installation failures, and connectivity issues — pulling from your troubleshooting SOPs and known-issue logs. Escalates unresolved incidents with full diagnostic context.
Collects issue details, affected system, priority, and user info — then auto-creates a ticket in ServiceNow, Jira Service Management, Freshservice, or Zendesk via API. Every conversation becomes a structured ticket automatically.
Walks employees through VPN client setup, MFA enrolment, remote desktop configuration, and software access requests — referencing your setup guides. Routes provisioning requests to the right IT team with all context attached.
Complex incidents, outages, or security events hand off the chat live to an on-call engineer — with the full conversation history, diagnostic steps already attempted, and ticket number attached. Zero repeated questions.
Answers new-joiner IT questions: laptop setup, software provisioning, badge access, email configuration, and corporate Wi-Fi — all pulled from your onboarding runbooks and IT policies.
A chatbot that pretends to fix everything damages trust fast. RhinoAgents is built to recognise its own limits — and route to a human engineer the instant an issue needs one.
Ticket volume, resolution rates, escalations, and full transcripts — one dashboard for your IT team and management.
Every helpdesk conversation captured and searchable by keyword, date, category, or resolution status. Review exactly what employees are asking and how the bot responded.
Ticket count, auto-resolution rate, escalation rate, busiest hours, and most-frequent issue categories — daily, weekly, or monthly views to identify trends.
A live queue of issues needing a human, routed by team or priority, with the full conversation and diagnostics attached so engineers never start from scratch.
Add, replace, or remove runbooks and SOPs at any time. Re-indexing happens automatically — update your VPN guide and the bot knows within minutes.
Every unresolved conversation auto-creates a structured ticket in your ITSM platform — ServiceNow, Jira, Freshservice, or Zendesk — with all details populated.
Tickets handled, resolution rate, escalations, and top unanswered questions — delivered to your IT Manager or CTO every Monday morning.
Your runbooks and chat data contain sensitive internal information. RhinoAgents meets the standards your InfoSec and compliance teams expect.
Real metrics from IT teams and service desks using RhinoAgents chatbots.
How IT departments are slashing ticket volume and freeing engineers with a chatbot built in minutes.
Built using their runbooks and Active Directory password reset SOP as the knowledge base, the chatbot now handles the vast majority of employee helpdesk requests, with only complex incidents reaching engineers.
Store employees previously emailed IT for POS resets, Wi-Fi issues, and printer setups. The chatbot now handles these in seconds in English, Spanish, and French — escalating anything critical to the on-call team.
With engineers only covering business hours in two regions, staff in Asia and the Americas previously went without support overnight. Deploying RhinoAgents in English, Japanese, and Portuguese gave full 24/7 coverage immediately.
Connect your ITSM platform, knowledge sources, and communication channels — embed with one line of code and go live immediately.
ServiceNow, Jira Service Management, Freshservice, Zendesk, ManageEngine, Ivanti, BMC Remedy, TOPdesk
PDF, Word, Excel, Confluence, Notion, SharePoint, IT Glue, or direct wiki/intranet URL crawl
Microsoft Entra ID (Azure AD), Okta, OneLogin, Ping Identity, Google Workspace, JumpCloud
Slack, Microsoft Teams, PagerDuty, OpsGenie, email, SMS — route escalations to the right on-call engineer instantly
Datadog, Splunk, New Relic, Dynatrace — surface incident context in escalation threads automatically
AI Voice Agent, AI Incident Response Bot, AI Onboarding Assistant, AI Security Awareness Agent
A lean startup IT team or a global enterprise service desk — the same five-step setup works for all of them.
Straight answers — no jargon.
No developer, no months of build time. Select IT Helpdesk, choose password resets, troubleshooting, ticket logging, or VPN support, upload your runbooks, pick your languages — and your team has a 24/7 assistant that knows exactly when to escalate to a human engineer.