Connect your IT helpdesk, describe your services, upload RAG documents, and pick a chatbot persona. That's it.
Two-way sync with Google Calendar, Outlook, Freshservice, Acuity, Jira Service Desk, ServiceNow, PagerDuty, and more. Your real-time availability, always accurate.
Tell the agent what you offer, how long each service takes, your prices, and any device serial & os to ask new clients — in plain English, no forms or templates.
Upload your pricing sheets, policy manuals, or FAQs. The chatbot uses RAG to instantly learn your business details and answer visitor questions accurately.
Pick a warm, professional tone that matches your brand. Preview the chat with your actual business name and services before going live.
Copy and paste a single line of code onto your website. The chatbot widget appears instantly, ready to answer questions and book tickets 24/7.
A visitor who leaves the site doesn't wait. They search for the next available provider and book with them instead.
An AI it ticket logging chatbot books new tickets, handles reschedules and cancellations, sends automated SMS reminders, fills waitlist gaps, collects new client intake, and answers service and pricing questions — all without human staff, 24 hours a day, 7 days a week.
Walks employees through step-by-step troubleshooting procedures for VPN, email, printing, and hardware setups. Resolves repetitive queries instantly without technician intervention.
Employees who need status updates or have follow-ups are handled entirely via chat. The agent finds the ticket status, reports updates, and logs comments in Jira or Zendesk in real time.
Outage notifications and ticket status alerts sent directly via Slack, Teams, or SMS. Employees are notified when their issues are resolved or require verification.
When a new ticket is logged, the agent pre-screens diagnostics, categorizes priority, and routes it to the correct technician queue — ensuring SLAs are met without delay.
For new clients, the agent collects intake information — name, contact details, reason for visit, insurance details (if applicable), and any pre-ticket questions — and logs it to your system before the visit.
What does the service include? How long does it take? What's the cancellation policy? The agent answers all pre-booking questions accurately and moves straight to scheduling — no extra chat needed.
The RhinoAgents dashboard gives you a live view of every resolved query, active troubleshooting session, and logged ticket — with full chat transcripts, SLA tracking, automated employee logs, ticket queue management, and weekly performance reports sent every Monday.
Every resolved query, password reset, and logged ticket in real time — employee ID, issue category, resolution status, and details (AD reset, RAG guide, or tech escalation).
Every troubleshooting session transcribed and searchable. Review what errors employees experienced, verify answers, and use transcripts to update your IT knowledge bases.
See the status of ticket creation, API integration logs, response times, and your ticket deflection rate over time. Identify common system bugs and optimize RAG documentation.
Every new client creates a structured record — contact details, service history, booking preferences, and intake responses — ready in your system before their first visit.
Waitlist contacts ranked by preference and availability. When a slot opens, the system works the list automatically and updates the dashboard when a gap is filled.
Calls handled, tickets booked, no-show rate, revenue by service type, waitlist activity, and IT helpdesk utilisation — delivered to your inbox every Monday morning.
RhinoAgents is the AI IT Support Chatbot built for corporate service desks, managed service providers (MSPs), and IT departments. It resolves employee system queries instantly step-by-step, deflects up to 60% of inbound tickets, and integrates directly with Zendesk, Jira, and ServiceNow.
100% of routine technical queries resolved instantly via step-by-step guidance. Employees resolve issues on their own without waiting for a technician.
Secure Active Directory integration handles password resets and account unlocks instantly, resolving support queues within seconds.
Free IT support technicians from endless password resets and basic queries so they can focus on critical infrastructure and security tickets.
Native API integration syncs tickets directly into Jira Service Desk, ServiceNow, Zendesk IT, Freshservice, and your CRM.
AI accesses service desk knowledge bases, policies, and prices to answer visitor questions with human-like precision and speed.
SOC 2 compliance and secure visitor encryption protocols protect service deskal client records and personal data.
Monitor live queues, client sentiment, CSAT progress, and IT helpdesk updates in real time.
Organizations deploying RhinoAgents report a 58% reduction in support ticket backlogs, average ticket resolution times dropping from 24 hours to under 10 minutes, and helpdesk triage overhead cut by over 15 hours per week — within the first 60 days of going live.
How ticket-based businesses are growing revenue and reclaiming staff time without adding headcount.
An enterprise company with 2,500 employees automated their IT helpdesk using the chatbot. VPN configuration, printer connections, and access requests are now guided step-by-step, solving queries on first contact and reducing ServiceNow ticket queues.
A managed service provider integrated the chatbot with Azure Active Directory. The AI validates employee identities securely and triggers automated password resets and account unlocks, completely bypassing the support queue.
A global technology firm with multiple offices integrated the chatbot with Slack and Jira Service Desk. The chatbot pre-screens employee system queries step-by-step and routes pre-classified logs to the correct technician, saving hours of manual triage.
What service desk managers and IT directors say after going live with RhinoAgents.
"Our unresolved tickets dropped by 65%. Automated VPN setup and software troubleshooting guides resolve employee queries step-by-step before our techs even look at them. Highly recommended."
"Password resets went from 400 to 20 a month. Active Directory self-service and Zendesk integration unlocked our helpdesk from phone hold congestion. Instant ROI."
"Our team reclaimed 15 hours a week in triage. General system queries are answered step-by-step instantly, leading to 98% employee CSAT. Setup took 10 minutes."
No switching platforms. Connect to your existing IT helpdesk, CRM, and payment tools and go live instantly.
Jira Service Desk, ServiceNow, Zendesk IT, Freshservice, Freshdesk, Spiceworks
Microsoft Azure AD, Okta, Active Directory, Ping Identity, JumpCloud
Microsoft Teams, Slack, Twilio SMS, WhatsApp Business, Email
Microsoft Intune, Jamf, Kandji, Ivanti, NinjaOne
PagerDuty, Datadog, Splunk, Grafana, Opsgenie
AI IT Helpdesk Agent, AI Device Assistant, AI Alert Dispatcher
While our self-serve dashboard allows you to deploy booking chatbots in under 10 minutes, we know configuring software APIs and custom prompting can sometimes feel overwhelming.
RhinoAgents offers Done-For-You setup support at a rate of $50 per hour. Our team will design, integrate, test, and launch your AI Chatbot for you.
Our engineering experts will write and optimize the system prompts to perfectly match your brand guidelines, specific use cases, and business terms.
We'll connect your scheduling tools, CRMs (HubSpot, Salesforce, Zoho), or industry-specific software databases securely to keep bookings and contacts synced.
Before going live, we perform mock chats to test response latency, verify conversational flow, and configure fallback routing rules.
RhinoAgents AI Booking Chatbot starts at $149/month. Transparent, flat-rate pricing. No setup fees. No contracts. No per-booking charges. Cancel anytime.
For solo departments and small businesses getting started with AI booking automation.
For multi-provider service desks and businesses scaling to full IT helpdesk automation.
For multi-location groups, franchise chains, and large departments with advanced requirements.
Everything you need to know about setting up and deploying an AI chatbot for internal IT helpdesk support, ticket logging, and step-by-step troubleshooting.
Stop losing clients to unanswered chats and empty IT helpdesk gaps to no-shows. Give your website a chat agent that books tickets, handles reschedules, sends reminders, and fills waitlist gaps — 24/7, while you focus on delivering the service.