An AI chatbot for travel & hospitality is a website-embedded assistant trained on your property's own room types, rates, policies, and local area guides that handles hotel booking, travel planning, reservation changes, guest support, and local recommendations instantly, 24 hours a day. Unlike a generic chatbot, it's built specifically for your business: you select your industry and use cases, choose the languages it should speak, and upload the files it should learn from. It reads and indexes those files using Retrieval-Augmented Generation (RAG), so its answers stay accurate and grounded in your real rates and policies — and it knows exactly when to hand a conversation to a human.
RhinoAgents chatbots embed on any website with one line of code, connect to your property management system or booking engine, log every conversation to a dashboard, and escalate to your staff seamlessly when needed. PCI DSS compliant and SOC 2 Type II certified.
Pick your industry, choose your use cases, select your languages, upload your knowledge base, and go live. Here's exactly what that looks like.
Choose every language your chatbot should respond in. It auto-detects the visitor's language and switches automatically.
Drop in your rate sheet, room types, cancellation policy, and local area guide. The chatbot reads and indexes them automatically (RAG) so every answer is grounded in your real content.
A traveller who messages your website at 11pm and gets silence books the room next door instead. Your chatbot is the difference between a lost enquiry and a confirmed reservation.
Every common question your front desk, reservations team, and concierge field — answered instantly, grounded in your own content.
Room types, live availability, and rates answered from your PMS or rate sheet — guests can check dates, compare rooms, and complete a booking right inside the chat.
Itinerary questions, package details, add-on activities, and trip logistics answered from your travel packages and policy documents — helping guests plan with confidence before they arrive.
Date changes, room upgrades, and cancellations handled in-chat within your policy rules — pulling live booking details and confirming the change immediately.
Check-in/check-out times, amenity questions, Wi-Fi access, parking, and general property questions — pulled from your knowledge base, or routed to the right department.
Restaurants, attractions, transport options, and events nearby — answered from your concierge guide, acting as a 24/7 digital concierge for every guest.
International travellers chat in their own language. The bot detects it automatically and replies in kind, across 30+ supported languages.
A chatbot that pretends to know everything erodes trust fast. RhinoAgents is built to recognise its own limits — and route to a human the moment a conversation needs one.
Chat volume, resolution rates, escalations, and full transcripts — one dashboard for admissions, student services, and leadership.
Every conversation captured and searchable by keyword, date, language, or use case. Review exactly what visitors are asking and how the bot answered.
Number of chats, resolution rate, escalation rate, busiest hours, and most-asked questions — daily, weekly, or termly views.
A live queue of conversations needing a human, routed by department, with the full transcript attached so staff never start from zero.
Add, replace, or remove documents at any time. Re-indexing happens automatically — update your fee schedule and the bot knows within minutes.
See which languages your visitors are actually using, so you know where to invest in translated knowledge base content.
Chats handled, resolution rate, escalations, and top unanswered questions — delivered to your registrar or principal every Monday.
Your knowledge base and chat data include sensitive guest and payment-adjacent information. RhinoAgents meets the standards your compliance team expects.
Real metrics from hotels, resorts, and travel agencies using RhinoAgents chatbots.
How hotels, resorts, and travel agencies are converting more bookings and freeing staff time with a chatbot built in minutes.
Built using the room rate sheet and concierge guide as the knowledge base, the chatbot now handles the vast majority of booking and guest enquiries, with only complaints or complex requests reaching front desk staff.
Guests previously called for availability, rates, and cancellation policy questions. The chatbot now answers these instantly on the website, and escalates date changes needing approval directly to the right property.
Selecting Spanish, Mandarin, and French during chatbot setup let international travellers plan trips in their own language. Engagement and time-on-site from international visitors tripled within the season.
Connect your knowledge sources, PMS, and website — embed with one line of code and go live immediately.
Opera PMS, Cloudbeds, Mews, RoomRaccoon, Little Hotelier, Cloud9, ResNexus, Hotelogix
PDF, Word, Excel, CSV, Google Drive, Notion, Confluence, or direct website URL crawl
Booking.com Connectivity, Expedia Partner Central, SiteMinder, STAAH, D-EDGE
Slack, Microsoft Teams, Gmail, Outlook, SMS — route escalations to the right department instantly
Google Calendar, Outlook, Calendly, Acuity Scheduling, Microsoft Bookings
AI Voice Agent, AI Booking Bot, AI Guest Support Agent, AI Concierge
A single boutique hotel or a global resort group — the same five-step setup works for all of them.
Straight answers — no jargon.
No developer, no months of Create time. Select Education, choose admissions, student support, or parent FAQs, upload your handbook and fee schedule, pick your languages — and your website has a 24/7 assistant that knows exactly when to bring in a human.